Protection forevery pairyou dispense.
Give your patients cover for the accidents and theft everyday wear brings. Add a margin to every pair you dispense, and let Loxa handle every claim.
Trusted partner to
Bring product protection to your business.
Tell us a little about you and we will be in touch.
FCA authorised. We will only use your details to talk to you about product protection.
We respond within one working day.
Why offer eyewear protection
Margin on every policy.
Earn a share of protection you never have to underwrite or administer.
Offered at the point of sale.
Cover added in the same transaction, priced correctly every time.
We carry the regulation.
Offer protection under our FCA permissions, with no compliance burden on you.
Patients come back to you.
Claims are settled as vouchers, redeemable in your practice.
Glasses live a hard life.
Glasses are worn every day. They get dropped, sat on, scratched, broken and stolen, and a single pair can carry real value. Most patients still walk out with no cover for any of it.
The need is everywhere. So there is a clear moment, the moment a pair is dispensed, where protection makes complete sense. Almost no one offers it well. That is the opportunity Loxa was built for.
Protection removes the cost barrier, so a damaged pair becomes a quick replacement, not months in glasses that no longer work.
- 0%of the UK population wear spectacles
- £0.0bnUK eyewear market without protection
- 0%of UK adults wear broken, self-repaired glasses
- 0%are in out-of-date prescriptions
How Loxa works for your practice.
Offered at the point of sale.
When a pair is dispensed, protection is offered as part of the same transaction, in practice or online, priced simply at 10% of the price.
We handle the policy and the claim.
Loxa creates the policy, sends the patient their documents, and manages the whole claims journey end to end.
Patients are looked after, fast.
Claims are submitted online and resolved against a 48-hour target, with a 90% or higher approval rate by design.
They come back to you.
Most claims are settled as a voucher redeemable in your practice, so a claim becomes another visit.
How it looks at the point of sale.
Protection fits inside the dispense you already run. Here is the whole journey, in four steps.
- I
Prompted at payment
Cover is offered with every order, before payment is taken.
- II
Choose who pays
Sell it as an add-on, or include it in the price by default.
- III
Confirmed compliantly
Eligibility, documents and needs are built into the flow.
- IV
Added per pair
Cover attaches to each eligible pair as its own line on the bill.
Patient adds cover at the till as a separate, VAT exempt line per pair.
Illustrative example. Figures shown are not a price list or quote.
Good for your practice. Great for your patients.
For your practice
- A new margin on every policy, with no additional capital or regulatory burden.
- Less post-sale pressure. We handle every insurance query and claim.
- When a pair breaks, the claim brings the patient back to your practice, not to a call centre. Most claims settle as a voucher redeemable with you.
- A bigger basket. Practices that offer protection see a 2 to 3% lift in order value.
For your patients
- Cover for accidental damage, theft and breakdown, including pet damage.
- No excess, ever. Nothing to pay towards a claim.
- Fast, online claims with a 48-hour resolution target.
- Cover that travels, for up to 180 days abroad.
What protection adds to your practice.
Protection adds a genuine, recurring margin to your practice, with no capital and no risk. It lifts the value of each sale and brings patients back for more, all while your patients pay a simple flat rate for cover they can rely on.
Indicative figures, speak to us for a detailed forecast.
How Fashion Eyewear built product protection into their customer journey.
Protection already works in real eyewear businesses, online and at the counter.
"Loxa have created an excellent route for us to seamlessly offer insurance to our prescription glasses and prescription sunglasses customers. We look forward to expanding our relationship and making Product Protection a key differentiator for our customers throughout the Fashion Eyewear estate."
Works with the systems you already use.
Loxa connects into leading practice management and dispensing systems, so protection is offered at the right moment, priced correctly, and recorded cleanly, in practice and online through a single system. However your practice sells, the offer fits the flow you already have.
Online, the same journey runs on your product pages and basket, where the customer self-selects and reads the policy documents in the flow.
If you build software for the optical sector, we partner with practice management and EPOS providers to bring protection to their networks.
Questions, answered.
Accidental damage, such as drops, snapped arms, cracked or chipped lenses and sat-on frames, plus theft (with a police reference) and breakdown. Pet damage is included. Cover applies to the frame and lenses together.
No. Patients pay nothing towards a claim.
Online, at any time, with a few photos for damage or a police reference for theft. Most claims are resolved against a 48-hour target.
Most are settled as a voucher or store credit redeemable with you, so the patient returns and the relationship stays with your practice.
No. You offer protection under Loxa's permissions through a Connected Contracts exemption, so the regulatory responsibility sits with Loxa, not with you.
Tell us about your practice using the form and we will guide the setup. We drive the integration alongside you.
Loss or misplacement, cosmetic-only marks that do not affect how the eyewear works, gradual wear and tear, and pre-existing damage. Contact lenses are not eligible.
A flat 10% of the price for one year of cover, with no excess. A two-year option is available.
It is priced per pair and shown as its own line, separate from the products. The premium is exempt from VAT, so it sits outside the VAT line.
Loxa does. We manage all policy questions, cancellations and claims, so your team can stay focused on patients.
Yes. White-label 'Care' branding is available, so protection sits naturally within your practice identity.
Still have a question? Tell us about your practice and we'll answer it.
Bring protection to your practice.
Offer your patients cover they can rely on, and add a new margin to every pair you dispense. Tell us about your practice and we will take it from there.
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